ABA Exam CoachLessons · I. Personnel Supervision and Management
I.5 · Performance management that works
Ever handed a staff member a protocol, explained it carefully, and then watched them do it wrong anyway? Telling people what to do is rarely enough to change what they do, so let's look at the procedures that actually change performance.
Key takeaway
Performance management means arranging antecedents and consequences for staff behavior and then measuring the results. Behavioral skills training (BST) runs in four steps: instructions, modeling, rehearsal, and feedback, repeated until the trainee meets a mastery criterion, ideally confirmed in the real work setting. If staff can already do the skill but aren't doing it, look at antecedents (task clarification, response effort) and consequences (specific feedback, individualized reinforcement) instead of retraining. Fit the delivery to each supervisee's preferences and your data, and keep the evidence-based components in place.
Performance management means arranging antecedents and consequences for staff behavior and then measuring the results. Behavioral skills training (BST) runs in four steps: instructions, modeling, rehearsal, and feedback, repeated until the trainee meets a mastery criterion, ideally confirmed in the real work setting. If staff can already do the skill but aren't doing it, look at antecedents (task clarification, response effort) and consequences (specific feedback, individualized reinforcement) instead of retraining. Fit the delivery to each supervisee's preferences and your data, and keep the evidence-based components in place.
Members get the full lesson video, notes and a 5-question test
The video walks through the idea, worked examples, the trap people fall into and an exam-style question. The notes and the checkpoint come with it, and your results feed your Where to focus plan.